Privacy Policy
This Privacy Policy explains how Vac Aqua Wash Pty Ltd (ABN 94 701 288 020) (“we”, “us”, “our”) collects, holds, uses and discloses personal information. We are a vacuum and aquatic cleaning services provider based in Perth, Western Australia, and we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
The types of personal information we may collect include:
- your name;
- your email address;
- your suburb and general location within our Perth service areas;
- details of your enquiry, including the type of cleaning service you are interested in;
- property access arrangements and site details relevant to delivering our services;
- records of communications between you and us, including emails and quote requests;
- website usage data collected through cookies and analytics tools.
We do not collect sensitive information (such as health information or biometric data) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted or required by law.
2. How we collect personal information
We collect personal information in a number of ways, including:
- when you submit a quote request or enquiry through our website at https://vacaquawash.site;
- when you contact us directly by email at ceo@vacaquawash.site;
- when we communicate with you about the delivery of our cleaning services;
- automatically, through cookies, server logs and analytics tools when you browse our website.
Where it is reasonable and practicable to do so, we collect personal information directly from you. We may also collect information about you from third parties where you have authorised them to provide it to us, or where it is otherwise permitted by the APPs.
3. Purposes for which we use personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries and providing quotations;
- providing, scheduling and delivering our vacuum and aquatic cleaning services;
- managing our relationship with you, including invoicing and service follow-up;
- improving our website, services and customer experience;
- complying with our legal and regulatory obligations.
We will not use or disclose personal information for any purpose other than the primary purpose of collection, unless you consent or an exception under the APPs applies.
4. Direct marketing
We may use your personal information to send you information about our services where we are permitted to do so under the APPs. Every marketing communication we send will include a simple way for you to opt out, and you may also ask us to stop contacting you at any time by emailing ceo@vacaquawash.site. We will action opt-out requests promptly and free of charge.
5. Disclosure of personal information
We do not sell or rent your personal information. We may disclose personal information to:
- service providers who assist us with website hosting, email delivery, analytics and administrative functions, strictly as needed to perform those services;
- professional advisers such as accountants, auditors and legal advisers where reasonably required;
- government bodies, regulators or law enforcement agencies where required or authorised by law.
Some of our third-party service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles the information in accordance with the APPs and applicable data breach obligations.
6. Cookies and website analytics
When you visit our website, we may use cookies and similar technologies to improve site functionality and understand how visitors use the site. Cookies may collect information such as your IP address, browser type, device type, pages viewed and the time of your visit. Most browsers allow you to manage or delete cookies through your browser settings; disabling cookies may affect how parts of our website function.
7. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting the personal information we collect to what is reasonably necessary. When personal information is no longer required for the purposes for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.
8. Access and correction
Under the APPs, you have a right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@vacaquawash.site. We will respond to your request within a reasonable period. We may decline access in limited circumstances permitted by the Privacy Act, and if so, we will explain the reasons and the options available to you.
9. Notifiable Data Breaches
If we become aware of an eligible data breach involving personal information we hold, we will assess the breach promptly and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable in accordance with the Notifiable Data Breaches scheme.
10. Third-party websites
Our website may contain links to third-party websites. Those websites are not under our control, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.
11. Complaints and enquiries
If you have a question about this Privacy Policy, or you believe we have breached the APPs or the Privacy Act, please contact us by email at ceo@vacaquawash.site. Please include details of your concern so we can investigate properly. We will acknowledge your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, along with the date of the most recent update. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
13. How to contact us
Vac Aqua Wash Pty Ltd (ABN 94 701 288 020)
Perth, Western Australia
Email: ceo@vacaquawash.site
Website: https://vacaquawash.site